Global System Support
We offer continuous support for incident management, query handling from users across various locations, and optimization of global system operations for your 24-hour operational system. Our support will cover the Tokyo night-time hours (London daytime hours and New York daytime hours) to ensure seamless coverage.
We can set up a support system tailored to your needs in collaboration with our Tokyo headquarters or our US office, depending on your preferences.
In terms of our past support experience, we have provided assistance with foreign exchange trading systems and foreign exchange/cash front-end systems.
Follow-the-sun Support Service
We support global rollout projects of package solutions for client’s group companies or branches considering the policy of client’s global governance and the local requirements.
We have a capability of supporting all the project phases, Planning, Fit&Gap analysis, POC, Installation, Configuration/Parameter setting, Integration, UAT, Migration and Production support, understanding the client’s environment and policy.
Relationship management with 3rd party package vendor is also one of the most important key success factors for the rollout projects.
Package Solution Rollout Support Service